3 simple ways to create a stronger team and build customer loyalty

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With all of the changes going on in the airline industry over the last few years, it has definitely been more the exception rather than the rule when getting great service while traveling. However…

Matthew Fritz‘s insight:

A Team ethic to constantly seek improvement (without the need to swing for the fences every day and suffer self-induced fatigue) is worth pursuing. A 1% change mantra ensures improvement incrementally–with acceptance and norm-building along the way.

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Founder & CEO

Matthew Fritz is a leader and mentor in the field of complex organizational change, emotional intelligence, and organization strategy. A successful DoD senior-acquisition program manager and test leader, Matt has earned documented success in the areas of test and evaluation, assessment, technology development and flight operations. He has specialized experience in cost, schedule and performance management and is an active duty Field-Grade Officer with command-experience in the United States Air Force. Matt is also a certified acquisition professional, as well as a certified Emotional Intelligence Trainer/Practitioner. He is the Author of an instructional book entitled, “Leveraging Your LinkedIn Profile for Success” and actively blogs with other military leaders at GeneralLeadership.com, as well as his personal blog at AdvancedVectors.com. He and his wife, Stacy, enjoy life with their daughter and son in New Mexico.

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