See on Scoop.it – Living Leadership
With all of the changes going on in the airline industry over the last few years, it has definitely been more the exception rather than the rule when getting great service while traveling. However…
A Team ethic to constantly seek improvement (without the need to swing for the fences every day and suffer self-induced fatigue) is worth pursuing. A 1% change mantra ensures improvement incrementally–with acceptance and norm-building along the way.
See on leaderchat.org