Systems Blindness: The Illusion of Understanding

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Here was the dilemma and opportunity for a major national retailer: its magazine buyers were reporting that close to 65 percent of all the magazines printed in the United States were never sold. This

Matthew Fritz‘s insight:

How well do you know your environmental operating system?  Can you explain it to your grandmother?  If not, you may be operating within the illusion of understanding–which highlights the pratfalls of failing to think strategically!  The tactical decisions you make for your Team have strategic ramifications brought about by the operational reality you work within.  Avoid the "illusion of explanatory depth", get out there and interact with your team to translate the picture in the weeds to the 40,000 foot view you require in order to make strong, strategic decisions for your organization.

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Founder & CEO

Matthew Fritz is a leader and mentor in the field of complex organizational change, emotional intelligence, and organization strategy. A successful DoD senior-acquisition program manager and test leader, Matt has earned documented success in the areas of test and evaluation, assessment, technology development and flight operations. He has specialized experience in cost, schedule and performance management and is an active duty Field-Grade Officer with command-experience in the United States Air Force. Matt is also a certified acquisition professional, as well as a certified Emotional Intelligence Trainer/Practitioner. He is the Author of an instructional book entitled, “Leveraging Your LinkedIn Profile for Success” and actively blogs with other military leaders at, as well as his personal blog at He and his wife, Stacy, enjoy life with their daughter and son in New Mexico.

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