How Emotionally Intelligent Leaders Handle Toxic People

(sourced from

Toxic people defy logic. Some are blissfully unaware of the negative impact that they have on those around them, and others seem to derive satisfaction from creating chaos and pushing other people’s buttons. Either way, they create unnecessary complexity, strife, and worst of all stress. […]

According to my friends at TalentSmart, Emotionally Intelligent people “Recognize and Understand emotions in order to better manage relationships.”*  As such, you are the one in control of your emotions and you are the one responsible for using your knowledge for good.  Toxic leaders exist at all levels of an organization and sometimes (sadly) it could be you.  The tips offered in this article are outstanding, but they all come back to one point: be intentional, rather than letting the emotions manage you.  What works for you in your organization?  Leave a reply with your success stories below, or feel free to share with me on Twitter at @fritzmt!

Founder & CEO

Matthew Fritz is a leader and mentor in the field of complex organizational change, emotional intelligence, and organization strategy. A successful DoD senior-acquisition program manager and test leader, Matt has earned documented success in the areas of test and evaluation, assessment, technology development and flight operations. He has specialized experience in cost, schedule and performance management and is an active duty Field-Grade Officer with command-experience in the United States Air Force. Matt is also a certified acquisition professional, as well as a certified Emotional Intelligence Trainer/Practitioner. He is the Author of an instructional book entitled, “Leveraging Your LinkedIn Profile for Success” and actively blogs with other military leaders at, as well as his personal blog at He and his wife, Stacy, enjoy life with their daughter and son in New Mexico.

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